Free worldwide shipping! due to covid-19, orders may be delayed. Thanks for your love and understanding ♡
Free worldwide shipping! due to covid-19, orders may be delayed. Thanks for your love and understanding ♡

Shipping Policy

We provide tracked fast shipping worldwide.

Shipping Time

Process time: 2-3 business days

Shipping time: 10-15 business days to United States, 3-4 weeks to other country. Sometimes delivery may be affected by altered customs clearance or holidays.

County

Average Days

U.S., Canada or United Kingdom

15-30

Other countries

20-45

P.S Some orders may be delayed due to COVID-19

 

Order Tracking

When you order from us, you will receive an email with a confirmation of your purchase followed up by another email with the tracking number for you to track your order in real-time. We ship multi-item orders separately.

You can track your order here: https://rennoyakawaii.com/apps/parcelpanel

Buyer Protection

At Rennoya Kawaii, we take customer satisfaction very seriously! We will issue a refund if you didn't receive your item or the item is significantly not as described. In very rare cases where your item is damaged on arrival due to delivery handling, we will replace the damaged item. Please email us at help@rennoyakawaii.com with a picture of the damage to get a replacement.

 

More information about refunds can be found in our Refund Policy.

 

FAQ

 

What happens if I don’t receive my order?

Under our Refund Policy, we will issue a refund for your item that does not arrive after 60 days from the order date. Please be assured that we will do our best to ensure that you receive your item on time, but factors outside our control (i.e., customs clearance, protests, pandemic lockdowns) may cause delays. We seek your kind understanding during this period.

 

Why don’t I see any tracking information?

Please give at least 3-5 days for the tracking information to be updated on the logistics side and be displayed. Do note that the tracking link provided in the email may take time to fully load as the tracking number needs to be tracked across different logistics networks for your country. If you are still not able to see any tracking information, please type in your tracking number here or contact us.

 

Where do you ship to?

We ship to most countries worldwide including USA, Canada, UK, Germany, France, Italy, Netherlands, Australia and most of Southeast Asia.

 

For multi-item orders, why do my items have separate tracking numbers?

If you have ordered multiple items from our store (for example, a sweater and a pencil case), you may have noticed that we provide two separate tracking IDs for these items. This is because we may ship out your item from separate warehouses across the country depending on availability. We try our best to ship out multiple items in single packages for your convenience. Occasionally, we may also ship out items separately due to packet size restrictions in your country. In either case, you would be able to track each individual item in real time here:

https://rennoyakawaii.com/apps/parcelpanel

 

What kinds of payment do you accept?

 

Now we accept PayPal only.

 

Our full Terms & Conditions are available here.

Contact us here info@rennoyakawaii.com

Read also our Refund Policy.